Data Analyst at PalmPay (Customer Service)

Data Analyst at PalmPay (Customer Service)

Location: Ikeja, Lagos
Job Type: Full-time

About PalmPay

PalmPay is building a dynamic ecosystem to provide millions of customers with exceptional digital and financial services. By creating unique experiences and leveraging scale, PalmPay offers partners opportunities to connect with new audiences.

Key Responsibilities

As a Data Analyst in the Customer Service team at PalmPay, your responsibilities will include:

• Monitoring and analyzing key performance indicators (e.g., connection rate, satisfaction rate).

• Motivating, guiding, and mentoring team members to exceed goals and maintain a positive daily environment.

• Communicating team goals, project updates, and performance metrics to management.

• Ensuring a customer-centric atmosphere with superior service delivery at all times.

• Providing performance analysis reports for the customer service team.

• Advising management on hiring and termination decisions when necessary.

• Overseeing work quality and ensuring compliance with company standards.

• Collaborating with management to set and evaluate projects and overall goals.

• Tracking and maintaining records related to service goals, employee development, and departmental performance.

Qualifications

• Language Proficiency:

  • Fluency in English and/or Mandarin.

• Education:

  • Bachelor’s degree in Business Administration, Operations Management, Economics, or related fields.

• Experience:

  • Proven experience in operations analysis, process improvement, or similar roles.

  • Experience working in or with Mandarin-speaking regions (preferred).

Skills Needed

• Strong analytical and problem-solving skills.

• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and projects effectively.

• Strong attention to detail and organizational skills.

Why Join PalmPay?

PalmPay provides an environment that promotes growth, innovation, and impact. By joining the team, you will play a key role in shaping customer experiences while working within a forward-thinking, global organization.

Apply now